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At Ten, we help people move better and live longer. We are a Pilates-led health and wellness business built around our Circle of Care. This means our clients are supported at every stage of their journey, from pain and rehab to strength, confidence, and long-term results.
Our studios bring together Reformer Pilates, Physiotherapy, Clinical Exercise, and Massage in one place. We work as one team, sharing knowledge and supporting each other so our clients receive truly personalised care.
This is a full time onsite role, 5 days per week, based within the studio.
The Studio Manager is responsible for the overall performance, standards and experience of the studio.
This is a leadership role for someone who is commercially aware, people focused and operationally strong. You will drive revenue, manage the team, protect standards and ensure every client experience reflects The Ten Way.
You will act as the key link between studio operations and senior leadership, ensuring consistency, accountability and continuous improvement.
Studio Performance and Revenue
• Drive studio revenue and deliver against income targets
• Build local relationships and corporate opportunities
• Monitor class occupancy, retention and revenue performance
• Support growth through promotions, outreach and client engagement
• Review studio performance data and take proactive action
Team Leadership and Development
• Lead, manage and develop the studio team
• Recruit, onboard and support Trainers and Front of House
• Manage rotas, performance and absence
• Conduct probation reviews, performance reviews and regular one to ones
• Confidently handle difficult conversations relating to performance, change and conduct
• Provide clear, constructive and helpful feedback
• Set expectations and hold the team accountable to standards
• Lead by example in professionalism and accountability
Client Experience
• Ensure fast, courteous and efficient responses to all enquiries
• Maintain a welcoming, professional and positive studio environment
• Support client retention and long term relationships
• Oversee Front of House standards and daily operations
• Step into classes where required to support business continuity
Operations and Compliance
• Ensure all health and safety standards are maintained
• Monitor class numbers and timetable performance
• Manage stock control and equipment inventory
• Maintain accurate studio administration and checklists
• Ensure compliance with Ten policies and procedures
• Experience managing and leading a team
• Experience driving revenue or working to targets
• Experience conducting probation and performance reviews
• Experience having difficult conversations in a professional and balanced way
• Strong customer service background
• Experience managing rotas and operational processes
• Commercially aware and performance driven
• Strong leadership presence
• Confident communicator
• Able to analyse behaviours and solve problems
• Accountable and professional
• Adaptable and calm under pressure
• People focused and relationship driven
• High standards and attention to detail
• Integrity and honesty
• Studio revenue and growth
• Class occupancy and retention
• Team engagement and performance
• Client feedback and satisfaction
• Compliance and operational standards
At Ten, this role offers more than just a timetable.
• Full-time role with stability, 40 hours per week and a consistent schedule
• Loyal and engaged client base across London
• Premium studio environments with high quality equipment
• True multidisciplinary team supporting both your development and your clients outcomes
• Ongoing CPD, internal training, and brand led education
We also look after our people.
• Free Ten classes, subject to availability
• 50% discount on Physiotherapy and Massage treatments
• 30% discount on Retail products
• Cycle to Work scheme
Additional benefits.
• Access to the Health Shield cash plan for everyday healthcare costs
• £300 referral bonus for successful employee referrals
• Increased annual leave with length of service
• 1 month unpaid sabbatical after 5 continuous years with Ten